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"Calls for increased fairness for victims of credit card fraud"

By admin | November 7th, 2009 | Credit Cards

Credit card fraud is a big problem in the UK, and whilst in some cases the fraudsters that commit this type of crime use sophisticated measures in other cases it is simply a case of stealing the card, wallet, or handbag from a person and then using the card.

In most cases banks have been reimbursing consumers who have had their credit cards stolen and money used as long as the customer did not act with undue care and did not act fraudulently.

However, in the current financial climate an increasing number of credit card providers have been looking at ways to try and recoup money, and according to some industry officials are finding new ways to turn customers down for a refund when they have their credit cards stolen and money taken off the account.

In many cases the provider is trying to claim that the consumer left their PIN with the card, thus failing to act with reasonable care.

An official from APACS, the payment clearance group, said that member banks had to abide by regulations with regards to this issue, stating: “The bank or card company must be able to demonstrate that the customer has either been negligent with their cards details, or that they are a knowing party to the fraud, before turning down a customer’s fraud claim.”

An official from the consumer campaign group, Which?, said: “There are just too many cases like this for it to be people actually being careless. If people are saying they haven’t been careless, you have to call into question the kind of proof that they’re using.”

Industry groups and campaigners are now calling for banks and credit card providers to treat consumers more fairly when they become the victim of such crime, rather than looking for ways to get out of paying them.

Tags: apacs, credit card fraud

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