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"Possibility of credit card fraud at contact centres"

By admin | October 22nd, 2009 | Credit Cards

It has been claimed in a recent report that there is a possibility that the risk of credit card fraud could be boosted at some contact centres, which normally people don’t think twice about when giving out their credit card details.

One customer service representative has spoken out to say that contact centres pose a degree of risk to cardholders, and that consumers’ card details could be at risk when handed over to some contact centres.

The industry official said that there were often security breaches at some contact centres, and that these breaches in security probably occurred far more frequently than some people imagined.

He added that the security of credit card details had been improved as a result of CHIP and PIN technology, but that on many occasions consumers had to make transactions without the use of this technology, which is where the increased risks were seen.

Mr Bishop, who is the managing director of a customer services firm, said: “There are vast numbers of instances when full card details need to be provided over the phone, such as paying for car insurance or making a payment on a credit or store card for example. In these cases, without the right security measures in place, businesses could essentially be placing their customers right into the hands of a fraudster without even realising it.”

Credit card fraud has become a serious concern over recent years, and despite increasing protection through chip and pin technology fraudsters have found increasingly sophisticated ways to commit this type of crime. In addition, a number of serious security breaches have caused concern over recent years, including loss of sensitive information by banks, retailers, and even Revenue and Customs.

Tags: credit card fraud

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